GENERAL CONDITIONS OF SALE AND LEGAL INFORMATION
1. Terms and conditions applicable to the website www.akelashop.com of the S.P.R.L. NESPART.
These terms and conditions apply to all transactions made online with NESPART sprl. All contracts are governed by and interpreted according to Belgian law, and any dispute between us is the exclusive jurisdiction of the Belgian courts. Nothing in these terms and conditions will be deemed to affect your legal rights.
By using this site, you agree to these terms and conditions, and all transactions with NESPART sprl are governed by these same terms and conditions.
Any reference to “company” or “us” means a reference to NESPART sprl. Any reference to “customer” refers to the person (s) who buys or agrees to purchase property from the corporation. Any reference to the website includes a reference to all URLs belonging to NESPART sprl.
All prices are displayed in euros and are inclusive of VAT at the current rate, unless otherwise stated clearly and precisely. The offers and prices charged by NESPART sprl are valid as long as they are displayed and within the limits of available stocks. All prices are subject to change without notice.
3. Order process and payment
The order process on the NESPART sprl website (www.akelashop.com) is as follows:
You select the items you want to order and add them to your cart. On the shopping cart page, you can then click on the “Order ” button. In order to continue your order, you must log in or create an account on the site’s e-shop. Some contact details will be requested to complete the processing of your order.
You can choose your delivery method among those offered by GLS / Mondial Relay by completing the required information. You will be informed, before the final validation of your order, of all delivery charges applicable to your order, if applicable. Your order will be valid only when you have provided this information, read and accepted the terms and conditions of sale and successfully paid for your order by clicking on the button with the mention “Pay”, this via the system of payment from our provider STRIP. The payment process is completely secure. The order can be modified at any time before the final validation.
Once the payment has been made, you can print the details of your order and track its status on your personal account. An acknowledgment of receipt will be sent to you automatically by email, containing the details of your order. The acknowledgment of receipt does not represent an acceptance of our order by you: the acknowledgment of receipt only confirms that we have received your order.
A e-mail confirmation of the products, including the delivery tracking link, will then be sent to you. The delivery of products is valid for our acceptance of your order. Delivery will be made after receipt of payment of the order.
We reserve the right to refuse your order, in the following circumstances:
– the products are unavailable or exhausted;
– the products are the subject of an incorrect presentation and not valid in the eshop; – serious doubts of abuse of right or bad faith on the part of the client arise;
– a case of force majeure occurs.
In case we do not execute the order, the customer will be informed at the earliest.
In case of transaction payment with a credit or debit card, your order is complete and the contract between us is final only when we obtain the agreement of the issuer of the card. We accept Visa, MasterCard and Maestro (Bancontact) from most major European banks. We cannot be held responsible for delays in the delivery and / or the absence of delivery of your order which are due to the refusal of the issuer of your card to make your payment. Orders that are not accompanied by a valid payment in the name of the cardholder are not accepted or processed.
In case of payment by bank transfer, your order is complete and the contract between us is final only when our account is credited with your payment.
To place an order, you must be at least 18 years old. If you are not 18, please place the order with your parents or legal guardian. We have the right to refuse any order that we find is passed by a minor.
All goods and services are delivered to the address you specify when ordering. If the address you have indicated is incorrect, it will be your responsibility and may incur additional charges.
2 delivery methods are possible via: GLS Parcel / Mondial Relay
During the ordering process, you will be informed of any shipping costs. These are definitively calculated at the end of the ordering process, before the “Proceed to payment” stage and before the payment is processed by our STRIP service provider.
The risks incurred will be transferred to you at the actual delivery of the product to the address you have indicated. From this moment, we decline all responsibility in case of loss or destruction of the product.
The products are delivered, as much as possible, within 48h to 96h in Western Europe after the validation of the order. If we are unable to deliver within this period, we will inform you as soon as possible. In no event, a possible delay will give rise to compensation. In the exceptional case where we are unable to deliver the order within 30 days of the validation of the order, you can cancel the sales contract by contacting our customer service. The products ordered will be refunded in full (including shipping costs if you have taken care of them) within 30 days.
You must make sure that the products are suitable for your needs and meet your expectations. We do not guarantee that the products comply with your individual requirements. The products are standard and have not been custom designed. For any dispute, you can contact our customer service.
In case the products are damaged during transport or the delivered products differ from the ordered products, you must inform us as soon as possible and in any case within 3 days, by contacting our customer service.
We accept no liability for any indirect damage caused by late delivery or lack of delivery by GLS / Mondial Relay. In this case, our liability remains limited to the value of items that are proven to have not been received by the customer.
Our shipments are always done at our risk. So you do not have to worry if goods are lost during shipment. However, if you return goods within 14 days of purchase, because you do not want to keep them, you are responsible for their transportation.
If the goods delivered by us are damaged during transport, they do not correspond to the items mentioned on the delivery note or do not correspond to the items you have ordered, you are required to report as soon as possible and in all cases within 3 days, and send us the items within 14 calendar days of receiving them. To do this, please contact us at firstname.lastname@example.org.
5. Returns and exchanges
We want you to be completely satisfied with every purchase made from the NESPART sprl website, and we always do our best to offer you quality articles and service.
However, if you wish to return your purchase, we offer you a way back:
In the case of a online return via DPD, the return costs will be at your expense. A refund or return against a valid coupon online are the options available to you.
To return, you must fill in the information requested on the return slip and slip this return with the items in the package. The return certificate can be obtained on request at the following address
email@example.com or NESPART sprl, Customer Service, Drève Richelle 161, Building H – Box 8 B-1410 Waterloo
In the case of a full refund against refund, we will refund the total amount of the order and delivery charges.
In the case of a partial return against refund, the delivery costs remain due, we only refund the amount of returned items. The refund will be made within 14 days of receipt of returned items and will use the same payment method used by the customer for the original transaction.
If you wish to exchange an item, a coupon of the value of your item will be sent to you upon receipt of your return so that you can re-order. Coupon is redeemable on any purchase of at least the coupon value.
In any case, the items must be returned to us in their original condition, unworn, with their labels and in their original packaging, within 14 days from the date of delivery.
Unless otherwise indicated, products are sold individually and are not always available. If one or more item (s) are unavailable at the time of completion of the order, it will unfortunately be impossible to honor the order completely.
We always describe as completely and accurately as possible what we are selling to you and how the ordering process will unfold. The description is always detailed enough to allow you to evaluate it correctly. If we use illustrations, they faithfully present the proposed articles. The error is human, however, so that if we are mistaken, we are not required to provide you with an article that matches the illustration. Pictures are not contractuel.
NESPART sprl guarantees the intact condition of the product upon delivery and its compliance with the manufacturer’s information. The use of the product must follow the instructions published by the manufacturer as described in the product description. You must make sure that you use the product in accordance with these instructions.
We strive to deliver products in perfect condition. However, if you report that the product is defective, you agree to keep the product in its current state so that we can review it in a reasonable time. We may request your help and certain product information, including details of how the product is expected to be damaged or defective, and the delivery of the completed delivery note and other necessary information to provide a solution. fast for the defective product.
In the event that we find that the product has been misused, has suffered abuse or negligence, including accidents, damage resulting from attempted modification or repair, damage due to normal wear and tear as well as any other inappropriate action in relation to its use, as recommended by the manufacturer, and this after delivery, NESPART sprl reserves the right not to replace or refund the product.
7. Compliance and warranty
We guarantee that our goods comply with your order and that they meet the normal expectations that you may have, considering the specifications of the product. We also guarantee that our goods comply with all the laws in force at the time of your order.
With regard to the delivery of goods, we also apply the legal minimum guarantee period of two years if the goods do not comply with the placed order. This warranty implies that any property that has defects or defects will be repaired or replaced free of charge up to 2 years after delivery.
Batteries are guaranteed for the legal period of 6 months.
As far as it is possible and reasonable, you have the choice between repair or replacement. You have the right to demand a reduction of the price or the resolution of the contract of sale only if the repair or the replacement proves to be excessive or impossible or if it cannot intervene within a reasonable time.
Any defect or defect that occurs within 6 months after delivery is deemed to have existed prior to delivery, unless we are able to prove otherwise. Beyond 6 months, it is up to you to prove that the vice existed before delivery.
8. Regulations applicable to telesales
You have the right to cancel your order within 14 calendar days from the day following the delivery date for any unused item purchase through the website, in accordance with the regulations applicable to telemarketing for a refund. This does not apply to custom items or made to your own specifications.
To cancel an ordered item, you can send us an email mentioning your customer number and the order number (firstname.lastname@example.org). You must take care of the items, keep all original packaging and not use them. The goods must be returned to us within 14 days of your cancellation notice. The goods can be returned to our customer service. The goods are returned at your expense, unless the items are considered defective or incorrect, in which case we will refund your shipping costs upon receipt of goods. As long as the goods are returned intact in their original packaging with all accessories, you will receive a refund within 30 days of your cancellation notice.
9. Force majeure
We cannot be held responsible for the non-respect of our obligations caused by or resulting from labor disputes or any other circumstance beyond the reasonable control of the company, such as fortuitous events, riots, popular movements, floods, fires, strikes, lockout, the difficulty of obtaining a means of transportation or legislation. If any of these circumstances prevent the company from delivering within a reasonable time all or part of the items ordered, the customer’s liability is limited to the value of the items supplied and the delivery charges therein associates.
Any information posted on our website or other websites printed by the company is not considered authoritative nor certified as the best practice and should only be considered as useful information complementary to other codes of good practice. certified. All information on our website is regularly updated.
11. Pricing and printing errors
Prices and specifications are verified to the best of our ability, and while every effort has been made to ensure their accuracy, no liability will be assumed for errors and omissions. We reserve the right to change our prices and specifications without notice.
12. Ownership of the goods
All items delivered to the customer remain the property of S.P.R.L. NESPART until the final and full payment of all sums due for these goods.
Any complaint, or a compliment, can be sent to our customer service (email@example.com). We will endeavor to process your claim within 5 business days of receiving it. In the event that we cannot provide an immediate solution to your claim, we will advise you of the time that is likely necessary to resolve the problem and we will keep abreast of any investigation.
14. Contact info
NESPART sprl, Customers Service, Drève Richelle 161, Bâtiment H – bte 8, 1410 Waterloo, Belgique, firstname.lastname@example.org 15. Headquater info
NESPART sprl, Chaussée de Lasne 59, 1330 Rixensart, Belgique, email@example.com
Company registered at the Crossroads Bank for Enterprises under the number 0721.600.024 and in the Commercial Register of Nivelles
with the VAT number BE 0721.600.024. Belfius account number: BE40 0635 9672 7463
16. Intellectual property
Our website, our logos, texts, photos, names and, in general, all our communication are protected by our intellectual property rights, those of our subcontractors or other rights holders. It is forbidden to use and / or modify the intellectual property rights described in this article. It is forbidden to copy or reproduce drawings, photos, texts, color combinations of logos, etc. without our prior written consent.
17. Customer advise
By viewing and submitting content on our website, you agree to abide by all the terms and conditions of these rules.
18. Right of withdrawal
If you buy from us, you have 14 days from delivery to decide that you do not want to keep these products. In this case, you can return the order without having to pay a fine or justify your decision (the costs of the return are at your expense). If you return your order or wish to cancel the contract within 14 days of your order, we will refund the full purchase price by the same method of payment as you used. The direct costs of returning the goods are therefore your responsibility. We will inform you of the cost of return or, if it is reasonably impossible to determine them in advance, we will give you an estimate.
We have the right to wait for the goods to be recovered or proven to have returned, whichever comes first, before we proceed to refund them.
During the first 14 days after delivery, we expect you to process the order and packaging carefully. If you wish to return the goods in accordance with the procedure described above, you may only unpack them or use them to the extent necessary to assess whether you wish to retain the property. The returned goods may have been tried but not used. As far as possible, returned goods must be placed in their original packaging and accompanied by all the delivered accessories. They must be in their original condition and packaging, taking into account the instructions mentioned below. You can return the package by DPD.
To exercise your right of withdrawal quickly and correctly, you must notify us at NESPART sprl – customer service, Drève Richelle 161 Bâtiment H – box 8, B-1410 Waterloo
firstname.lastname@example.org, Your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post or email).